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Robert Holmes Art Sculptures and Fine Jewelry: Terms and ConditionsRefunds Privacy & Security WHAT INFORMATION WE COLLECT When you visit our website, our Web server recognizes your navigational
information, including non-personally identifiable information (i.e. domain
type, browser version, service provider and IP address), but not your email
address. HOW WE USE THIS INFORMATION The information we collect is used to acknowledge and deliver items that customers order, to improve the content of our website, to notify visitors who request specific information about updates to our website (i.e. new artwork in a specific category), and to contact visitors (with permission) for our own marketing purposes. We work with reputable third parties to assist us in delivering services to you. In these instances, we will provide your personal information to third parties so that they can perform these services. Unless otherwise noted in this policy, all third parties with whom we work are governed by the privacy policy of Robert Holmes. The information we collect may be disclosed if we are legally required to do so at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws, or to protect against misuse or unauthorized use of our website. COOKIES A cookie is a small data file stored by your web browser on your computer containing information that will enable our website to recognize and provide you with better service. Usage of a cookie is not linked to any personally identifiable information while on our website. We use cookies to record session information, such as items that visitors add to their shopping cart. As a basis for order functionality, you will not be able to make purchases on our website if you have disabled cookies in your browser. If you prefer to shop without cookies, please feel free to place your order by phone, toll free, by calling 1-800-700-9022. SECURITY The Robert Holmes Art takes every precaution to protect your information. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site. Robertholmesart.com was developed to support secure online purchasing through secure socket layer (SSL) technology using 256-bit encryption, which provides a high level of security. All information that you provide during the shopping process is encrypted for your protection. We are committed to keeping your personal information (including your name, shipping address(es), email address, payment records, and banking and credit accounts) private and secure. Although capturing this information is necessary for us to process and fulfill an order you place online, for your convenience, you may call us at 1-800-700-9022 (US only) or 1-707-528-3640 (International) during business hours to place your order and provide this information to us over the phone. FRAUD Credit card fraud occurs when someone obtains your card information without your authorization or permission and uses it to make a purchase. We take precautions to carefully screen orders when they are made, and to prevent credit card fraud to the extent possible. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any amount up to $50 for a fraudulent order that gets past our screening process, Robert Holmes Art will cover the entire liability for you. We will cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made from Robert Holmes Art while using the secure server. Of course, in the event of unauthorized use of your credit card, you must also immediately notify your credit card provider in accordance with its reporting rules and procedures. We do NOT send unsolicited commercial email, otherwise known as "spam." We do NOT send email marketing communications to a visitor-provided email address unless the intended recipient specifically opts in to receive such communications from us. We do NOT sell or rent our visitor or customer email addresses or make them available to other organizations for marketing purposes. If at any time you would like to stop future delivery of Robert Holmes Art email, please follow the unsubscribe instructions included at the bottom of each email communication we send, send an email to the above address, or call us at the above telephone number. Asking to be removed from Robert Holmes Art email list will not prevent you from receiving email communications relating to any online order you place at artfulhome.com, invitations to participate in surveys about your experiences on robertholmesart.com, or other operational email communications if you have provided us with your email address. NOTICE OF CHANGES TO THIS POLICY At some point in the future, we may decide to use consumer information for new, unanticipated purposes not previously disclosed in our privacy notice. If our information practices change, we will post the policy changes to our website to notify you. If you are concerned about how your information is used, you should check back at our website periodically. Consumers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us at the above address or by calling us at the above telephone number. TO ACCESS OR CORRECT YOUR INFORMATION You may access or correct your information (email address and password, interests and preferences, and contact information) at any time by clicking on "My Account" at robertholmesart.com. To access or correct your information over the phone, or to obtain more detailed account information, please call us at the above telephone number and be prepared to verify your identification. WHAT YOU CAN DO If you feel that this website is not following its stated information policy, you may contact us at the above addresses or phone number. |
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